Terms of Service

Overview

Welcome to PELOV. The terms “we,” “us,” and “our” refer to PELOV. PELOV operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully. They contain important information about your legal rights, including disclaimers and limitations of liability.

By accessing, using, or interacting with the Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Section 1 — Access and Accounts

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or place of residence and that you have given permission for any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any products or services, you may be required to provide certain information, such as your email address and billing, payment, and shipping information.

You represent and warrant that all information you provide through our store is accurate, current, and complete and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 — Our Products

We have made every reasonable effort to display our products and services accurately in our online store. However, colors and product appearances may vary depending on the type of device you use and its display settings and configuration.

We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or appear exactly as shown in our online store.

Product descriptions, prices, availability, and other product information may be changed at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 — Orders

When you place an order, you are making an offer to purchase. PELOV reserves the right to accept or reject your order at its sole discretion and for any lawful reason.

Your order is not accepted until PELOV confirms its acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate cancellation requests.

If we reject, modify, or cancel an order, we will attempt to contact you using the email address, billing address, or telephone number provided when the order was placed.

Purchases may only be returned or exchanged in accordance with our [Refund Policy].

You represent and warrant that your purchases are intended solely for personal or household use and not for commercial resale or unauthorized export.

Section 4 — Prices and Billing

Prices, discounts, and promotional offers may change without notice. The price charged for a product or service will be the price displayed at the time you place your order and will be stated in your order confirmation email.

Unless expressly stated otherwise, displayed prices do not include applicable taxes, shipping charges, handling fees, customs duties, or import charges.

Prices displayed in our online store may differ from those offered through physical retail locations, marketplaces, third-party online stores, or other sales channels.

We may offer promotions from time to time. Such promotions may be governed by separate terms. If the terms of a promotion conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your information, including your email address and payment-card details, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

1. The payment information you provide is true, accurate, and complete.

2. You are duly authorized to use the payment method provided.

3. Charges incurred by you will be honored by your payment provider.

4. You will pay all charges at the prices displayed, including applicable shipping, handling, and taxes.

Section 5 — Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information, force majeure events, or other circumstances beyond our reasonable control.

Shipping destinations, processing times, estimated delivery times, charges, and other delivery conditions are described in our [Shipping Policy].

Risk of loss will transfer in accordance with applicable law. Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under applicable consumer-protection laws.

Section 6 — Intellectual Property

The Services, including all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by or licensed to PELOV and are protected by applicable copyright, trademark, patent, and other intellectual-property laws.

These Terms permit you to use the Services solely for personal and non-commercial purposes.

Without our prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services, except as expressly permitted by law.

Nothing in these Terms grants you any license or other right under any patent, trademark, copyright, or other intellectual-property right belonging to PELOV, Shopify, or any third party.

PELOV’s name, logos, product and service names, designs, and slogans are trademarks of PELOV or its affiliates or licensors. You may not use such marks without our prior written permission.

The Shopify name, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans displayed through the Services belong to their respective owners.

Section 7 — Optional Tools

We may provide access to third-party tools as part of the Services. We do not monitor or control these tools and have no control over their operation.

You acknowledge and agree that access to such tools is provided on an “as is” and “as available” basis, without warranties, representations, conditions, or endorsements of any kind.

To the maximum extent permitted by law, we are not liable for any loss arising from or related to your use of optional third-party tools.

Your use of any optional tools is entirely at your own risk. You are responsible for reviewing and agreeing to the terms imposed by the relevant third-party providers.

We may introduce new features, tools, or resources through the Services in the future. Such features will form part of the Services and will be subject to these Terms.

Section 8 — Third-Party Links

The Services may contain materials, embedded features, or links to websites provided or operated by third parties.

We are not responsible for reviewing or evaluating the content, accuracy, security, or practices of third-party materials or websites. If you leave the Services to access a third-party website, you do so at your own risk.

To the maximum extent permitted by law, we are not liable for any harm or loss arising from your access to third-party websites or your purchase or use of products, services, resources, or content offered by third parties.

Please carefully review the applicable third party’s policies and terms before entering into a transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

Section 9 — Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services. However, all purchases from our store are made directly between you and PELOV.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale or purchase conducted between you and PELOV, including any injury, damage, or loss arising from products or services purchased through our store.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases or transactions made through our store.

Section 10 — Privacy Policy

Personal information collected through the Services is governed by our [Privacy Policy]. Certain personal information may also be subject to the [Shopify Privacy Policy].

Because the Services are hosted by Shopify, Shopify processes information concerning your access to and use of the Services to provide and improve the Services.

Information you submit may be transferred to Shopify and other service providers located outside your country or place of residence as necessary to operate the Services.

Please review our [Privacy Policy] for more information about how we, Shopify, and our service providers collect, use, disclose, store, and protect personal information.

Section 11 — Feedback

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a worldwide, perpetual, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, translate, and display that Feedback in any medium for lawful purposes, including operating, evaluating, improving, and promoting the Services.

You represent and warrant that:

1. You own or otherwise hold all rights necessary to provide the Feedback.

2. You have disclosed any compensation or incentive associated with the Feedback.

3. Your Feedback complies with these Terms and applicable law.

We have no obligation to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback.

We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable.

Your Feedback must not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. It must not contain unlawful, abusive, defamatory, obscene, or malicious content or any virus or other harmful code.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties about the origin of any Feedback.

You are solely responsible for the Feedback you provide and its accuracy. We are not responsible for Feedback posted by you or any third party.

Section 12 — Errors, Inaccuracies, and Omissions

Information provided through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, or product availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted, subject to applicable law.

Section 13 — Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

1. For any unlawful, fraudulent, or malicious purpose.

2. To violate any international, federal, state, provincial, or local law or regulation.

3. To infringe our intellectual-property rights or the rights of others.

4. To harass, abuse, insult, harm, defame, intimidate, or discriminate against another person.

5. To submit false or misleading information.

6. To upload, download, transmit, or reuse material that violates these Terms.

7. To transmit unsolicited advertising or promotional materials, including spam or chain messages.

8. To impersonate another person or entity.

9. To engage in conduct that restricts another person’s use of the Services or that may harm PELOV, Shopify, or users of the Services.

You also agree not to:

1. Upload or transmit viruses, malware, or other harmful code.

2. Copy, scrape, reproduce, sell, resell, or exploit any part of the Services without authorization.

3. Collect or track the personal information of others without lawful authority.

4. Engage in spam, phishing, pretexting, or similar abusive activity.

5. Use robots, crawlers, scraping tools, automated data-collection tools, AI agents, or other automated or manual means to access the Services in violation of these Terms.

6. Interfere with or circumvent security features, access restrictions, authorization controls, robot-exclusion measures, or other technical protections.

We may suspend, disable, or terminate access to the Services if we reasonably believe that you have violated these Terms.

Section 14 — Automated Agents

14.1

This section applies if you use, allow, enable, or cause an automated agent to access, use, or interact with the Services.

An “Agent” means software or a service that can take autonomous or semi-autonomous actions on behalf of, or at the direction of, a person or entity without continuous direct supervision.

14.2

An Agent may not access, use, or interact with the Services unless it clearly identifies itself and complies with Section 14.4.

If we request that an Agent cease accessing, using, or interacting with the Services, it must immediately comply.

14.3

We may use technical measures to limit or prevent an Agent from accessing, using, or interacting with the Services.

14.4

An Agent must:

1. Identify every HTTP or HTTPS request as originating from an Agent and include the following format in its user-agent string: Agent/[Agent Name].

2. Not conceal or obscure the fact that an interaction originates from an Agent, including by imitating human behavior or bypassing CAPTCHAs or similar measures.

3. Respond truthfully to any request intended to determine whether an interaction originates from a person or a computer.

4. Not circumvent any measure intended to block, limit, modify, or control an Agent’s access to or use of the Services.

Section 15 — Termination

We may terminate these Terms or suspend or terminate your access to all or part of the Services if permitted by applicable law.

You remain responsible for amounts owed up to and including the effective date of termination.

The provisions concerning intellectual property, feedback, termination, disclaimers, limitations of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, privacy, and any provisions that by their nature should survive termination will remain effective after termination.

Section 16 — Disclaimer of Warranties

Information provided through the Services is made available for general informational purposes. We do not guarantee that such information will always be accurate, complete, or useful.

Any reliance you place on such information is at your own risk. Nothing in this section limits rights or warranties that cannot lawfully be excluded.

Except where expressly stated otherwise, and to the maximum extent permitted by law, the Services and products offered through the Services are provided on an “as is” and “as available” basis without express or implied warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the extent permitted by law.

Section 17 — Limitation of Liability

To the maximum extent permitted by applicable law, PELOV, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages, including loss of profits, revenue, savings, data, goodwill, or replacement costs, arising from or related to your use of the Services or products obtained through the Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory rights available under applicable consumer-protection laws.

Section 18 — Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PELOV, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal fees arising from:

1. Your breach of these Terms or documents incorporated by reference.

2. Your violation of applicable law or the rights of a third party.

3. Your misuse of or unauthorized access to the Services.

We will notify you of a claim requiring indemnification. A delay in notification will not relieve you of your obligations unless the delay materially prejudices your ability to defend the claim.

We may control the defense and settlement of the claim at your expense, including selecting legal counsel. We will not agree to a settlement that imposes a non-monetary obligation on you without your consent, which may not be unreasonably withheld.

You agree to reasonably cooperate in defending any such claim.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The unenforceable portion will be deemed severed from these Terms, and the determination will not affect the validity or enforceability of the remaining provisions.

Section 20 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted through the Services, constitute the entire agreement between you and us concerning your use of the Services and supersede prior or contemporaneous oral or written agreements, communications, and proposals.

Any ambiguity in the interpretation of these Terms will not automatically be interpreted against the drafting party.

Section 21 — Assignment

You may not assign, transfer, or delegate these Terms or any of your rights or obligations without our prior written consent. Any attempted assignment in violation of this section will be void.

We may assign, transfer, or delegate these Terms and our rights and obligations as part of a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, subject to applicable law.

Section 22 — Governing Law and Jurisdiction

These Terms and any separate agreements through which we provide the Services will be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law principles.

Subject to any mandatory consumer rights or jurisdictional protections that apply to you, the courts of the Hong Kong Special Administrative Region will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services.

Section 23 — Headings

Headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of any provision.

Section 24 — Changes to These Terms

You may review the current version of these Terms on this page at any time.

We reserve the right to update, modify, or replace any part of these Terms by posting the revised version on our website.

Where required by applicable law, we will notify you of material changes. Such changes will take effect on the date specified in the notice.

Your continued use of the Services after the revised Terms take effect constitutes your acceptance of the changes.

Section 25 — Contact Information

Questions regarding these Terms may be sent to:

PELOV TECHNOLOGY LIMITED

Email: 1518510540@qq.com

WhatsApp: 852 46598804

79311945

Address: Unit 1111, 11/F, Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong