物流政策

Shipping Policy

Thank you for shopping with PELOV. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully completed.

Orders are not normally processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or holidays, processing may take longer.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

We currently ship to addresses within the United States.

We may be unable to deliver to certain remote locations, P.O. boxes, APO/FPO addresses, or other restricted destinations. If we cannot ship to your address, we will contact you and issue a refund where appropriate.

Shipping Rates

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We currently offer:

Standard Shipping: [US$ amount or “Free”]
Free Shipping: Available on orders over [US$ amount, if applicable]

Any available shipping promotions or free-shipping offers may be subject to separate conditions displayed on our website.

Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

Standard Shipping: approximately [5–10 business days]
Remote locations: may require additional delivery time

Delivery estimates are provided for reference only and are not guaranteed. Delivery may be delayed due to carrier operations, weather, customs processing, peak shopping periods, incorrect address information, or other circumstances beyond our reasonable control.

Order Tracking

Once your order has shipped, we will send a confirmation email containing a tracking number or tracking link.

Please allow up to [48 hours] for tracking information to become available after shipment.

If your tracking information has not been updated for more than [7 business days], please contact us at 1518510540@qq.com.

Address Changes

Please review your shipping address carefully before placing your order.

If you need to change your address, contact us as soon as possible at 1518510540@qq.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, we will contact you to discuss reshipment or a refund. Additional shipping charges may apply.

Lost, Damaged, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us at 1518510540@qq.com within [7 days] of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and its packaging
A photograph of the shipping label, where applicable

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

If tracking shows that your order has been delivered but you cannot locate it, please check with household members, neighbors, reception staff, and the shipping carrier before contacting us.

Packages Lost in Transit

If tracking information indicates that a package may have been lost in transit, please contact us. We will work with the carrier to investigate the shipment.

Claims must be submitted within [30 days] of the estimated delivery date. The outcome of a carrier investigation may be required before a replacement or refund can be issued.

Customs Duties and Import Taxes

For international orders, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee unless expressly stated at checkout. We are not responsible for delays caused by customs authorities.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at 1518510540@qq.com.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, you may request a return in accordance with our Return and Refund Policy.